If you live in the European Economic Area or the United Kingdom, you have rights over your personal data. This page says what they are and how to use them. The Privacy Policy describes what we collect.
Who is responsible
The WP Squad decides how and why information from the support portal is used, and is responsible for it. This website itself collects no personal information.
Where information goes
Our providers, such as our hosting provider and licensing provider, may process information outside the country you live in. We use providers that describe how they protect it.
Making a complaint
If you are not happy with how we handled a request, you can complain to your local data protection authority.
Who to contact
To use any of these rights, or to ask about how your information is handled, write to support@thewpsquad.com.
Your rights under GDPR
access
You can ask what personal information we hold about you and get a copy.
rectification
You can ask us to correct information that is wrong.
erasure
You can ask us to delete your information.
restriction
You can ask us to limit how we use your information.
portability
You can ask for your information in a form you can take elsewhere.
objection
You can object to us using your information in a certain way.
Data retention periods
| Data type | Retention period |
|---|---|
| Website visits | Handled by our hosting provider under its own rules. We do not keep our own copy. |
| Support tickets | Kept in the support portal as long as we need them to help you and to meet our legal duties. You can ask us to delete yours. |
| Licences | Kept for as long as the licence is active and as our legal duties require. |
Questions?
If you have any questions about this GDPR Compliance, please don't hesitate to contact us. support@thewpsquad.com We reply as soon as we can.